Doing the Do

Cube within Cube Sketch by Nick Pan

The Executive

Earlier in my career, I did what it took to get things done. I passionately executed my tasks, fought for my colleagues with conviction, even crossed boundaries of job scope and also sacrificially threw in the neccasary hours in the expense of my own family time. What I did was not classified as work, I think of it as a campaign, a battle at hand, a victory to be claimed, it will take what it takes.

Constantly worrying about missing milestones, worrying about upsetting clients, worrying about not meeting my bosses expectations, but that should never hold anyone back.

Looking back, I thank God for the situations i’ve been placed in, the experiences i’ve gain, the true friends i’ve made and the fun that i’ve had.

If you feel that you are in the trenches, rejoice. If you feel what you are doing is more than what you can handle, hang in there. That’s how being streched feels like, thats how growth feels like, thats how winning a battle feels like. I’m sure VICTORY is in the horizon, as sure as the sun will rise from the east tomorrow.

The Manager

Then I became a manager. No longer do I need to do everything, but I had to make sure my fellow comrades are equipped and are doing what they are supposed to do. I had to make sure as a team we are doing things correctly. If they fail, I fail, if they succeed, we succeed.

The scope is bigger. I used to be responsible for a handful of projects, being a manager means a few handful of projects. The battles are still similar, there are loads to do, hours are still long and problems are becoming more complex.

I thank God for good bosses and great peers that make the tough battles seem less daunting. They highlight to me my blind spots and are mature enough to tell me how I should change the way I do certain things knowing that I will take them in as constructive criticism.

Management

Then I got into senior management and had the opportunity to chart the company’s direction.

Individual projects are now managed by managers and worrying if they did their job was a small issue. The larger task at hand is to see how can they do things even simpler and achieve more. How can they be better equipped. How the down stream and the up stream and its dynamics shape the culture and morale of the organisation.

The scope is as big as I want them to be. I used to be responsible for my job, being in management means being responsible for the jobs of everyone in the organisation. How can they progress, how can they be happy, how can they do better, how can they smile and make the company a place where people don’t drag their feet to work. How can we draw better talents, how can we retain good talents. How can we make everyones job more than a job.

Looking Back

From executive to manager to management is not a long linear process. It does not take 10 years. It does not take 50 projects. It does not take 5 jobs.

All it takes is a mindset.

All it takes is an open, willing, teachable, positive and driven mind.

Mom

My Mom
Mom <3

She is excited posing for a photo and she wants to look as pretty as she can. Feeling awkward, but she still got her picture taken.

Her natural beauty and smile takes your breath away.

Work. Focus. Making others happy. Selflessness. Strength. Optimism. These were her strengths and how she conducted her life.

About 50 years later, she had four kids and five grandchildren. Still caring for her kids like how she did when we were little. Breaking for me that soft-boiled egg every morning for breakfast before I boarded the school bus.

My mom have always been a pillar in my life and her stability and exemplarily selflessness have somehow taught me lots of life lessons. I guess as a young girl, she would have never guessed the life she would have.

As a parent now, a dad of three girls, I too want to do a good job.

Mom, thanks for the life lessons that you’ve never taught. <3

Commit

Curb at Xtreme Skatepark East Coast Parkway Singapore

To commit to something you want to do is easier said than done.

You know what you want to do and you run thru the steps in your head.

You look at the challenge infront of you and  tell yourself you can do it.

You step up to the challenge and choke.

 

You step up to the challenge again and choke again.

 

Each challenge is new, each challenge is more difficult than the last.

You think to yourself on the worse that can happen and realise it can’t be that bad.

You step up to the challenge again and you fail.

 

People around you laugh at you.

People more experienced tell you what you are doing wrong.

Some just shake their heads and walk away.

You tell yourself its hard, but you know you know your stuff.

 

Commit.

 

You step up to the challenge and you fail.

You step up to the challenge again and you fail.

You step up to the challenge again and you fail again.

You step up to the challenge again and you almost done it.

You step up to the challenge again and you fail.

You step up to the challenge again and you wipeout.

You groan in pain.

You feel like giving up.

 

Commit.

 

You step up to the challenge again and you fail.

You step up to the challenge again and you were  slightly better.

You step up to the challenge again and you fail.

You step up to the challenge again and you nail it.

You smile.

 

No one celebrates with you.

Nothing really happened.

 

Commit.

my 27″ iMac from Epicentre MBS

nickpan's 27" iMac
my new 27" iMac

Never did I guess I would get a desktop ever again. But with my old MacBook Black in 2007 and MacBook Air in 2009, the 2011 me wanted more power with a bigger screen. I got the new 27″ iMac. FTW!

Was told by friends that the iMac is due for refresh and I waited. I waited. I waited. Apple.com announced casually that the iMac is refreshed, news spread on twitter, then Epicentre announced it on their Facebook wall on 3rd May 2011.

On 7th May I got a Facebook message from Bernard from Epicentre MBS. He asked me if I wanted to be notified when they have stock for the new iMac. Yeah sure I thought, helps me from monitoring. A week later he kept his word.

Facebook Customer Service from Epicentre
Facebook Customer Service from Epicentre

Not only did he help me reserve stock, he even helped me check if I could get complimentary carpark if I made a big purchase at MBS. With such good customer service, I had to buy it from him and I did so the very next day.

While carrying the 13.6 kg machine to my car, I asked him if he was involved in the Epicentre Facebook page. He wasn’t. He was just a salesman who was interested in his company’s Facebook Page on his off day, saw an opportunity to provide customer service and did. He closed a sale and made a customer happy.

Dear sales people all over the world, this is retail sales in 2011.

Just for my record:

  • 27″ iMac (June 2011)
  • S$2,748
  • 27″ LED TFT 2560 x 1440
  • 3.1GHz quad-core Intel Core i5
  • 4GB (two 2GB) of 1333MHz DDR3 memory
  • 1TB (7200 rpm) HDD
  • AMD Radeon HD 6970M 1GB of GDDR5 memory
  • Two Thunderbolt ports
  • Wireless Keyboard
  • Magic Mouse
  • Wi-Fi
  • 13.8kg

Say hello to productivity. ;)